FAQ

What is your return policy?
We accept returns within 60 days of purchase. All items must be unworn, in saleable condition and purchased from the Sudini website directly. Returns are FREE on all U.S. orders by contacting us for a FREE pre-paid UPS return label to send your item(s) back. 

Do you offer exchanges? Exchanges are FREE within the US. Just request a replacement item by contacting us for a FREE pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange or call us to put the item on hold.

Does Sudini ship internationally?
YES, we ship to over 200 countries.

How much does shipping and handling cost?
Ground shipping is FREE on all U.S. orders. Shipping and handling charges will vary depending on the country and import duties.

Is there a way to track my order?
Yes, we can provide a tracking number for your reference once the product is shipped.

I'm reluctant to buy without trying on a shoe - what size should I order?
Sudini shoes run true to U.S sizes and available in medium  and wide widths.

Will Sudini restock when a collection is sold-out?
Most of our styles are limited editions. Unfortunately, once they sell out, they will not be restocked.

My shoes are defective - what should I do?
If you believe that the Sudini Shoes you purchased are defective with regard to materials and workmanship within 12 months of the date of purchase, please e-mail Sudini Customer Service at info@sudini.com with the following information:

Your name
Your address
Proof/Date of purchase
Photograph of your shoes/reason for your concern

Please note that there is our warranty does not apply to fair wear and tear, willful damage, abnormal storage, alterations, repairs, improper fit or unreasonable use.


Where are Sudini shoes manufactured?
Our products are currently manufactured in our secure factories located in China.

How does Sudini work with its manufacturers to adhere to human rights standards?

Our global team actively manages and oversees our suppliers and vendors to ensure that our strict corporate responsibility standards are upheld. We require our direct suppliers to certify that the materials incorporated into our products are procured in accordance with all applicable laws in the countries in which they do business, including laws regarding slavery and human trafficking. We also clearly define appropriate business practices for our employees and hold them accountable for complying with our policies, including the prevention of slavery and human trafficking within our supply chain.

Promotions:

Offer valid online only at Sudini.com. To see the full discount details, please add the item to your cart. Not valid on all items. Cannot be used with other offers, discounts or promo codes. Cannot be applied to past purchases. Cannot be used on Final Sale items. Sudini reserves the right to add, remove or modify items on this promotion without prior notice. Other restrictions may apply.

Sale

Clearance discounts are specific to each product and apply only to items included in the clearance collection. Cannot be used with other offers, discounts or promo codes. To see the full discount details, please add the item to your cart. Not valid on all items. Sudini.com reserves the right to remove, add or change items in the clearance collection without prior notice. Cannot be applied to past purchases. Clearance items available while supplies last. Other restrictions may apply.

15% OFF

Offer valid for a limited time only, with minimum purchase of $100 USD. Offer cannot be combined with any other offers or used on previous purchases. Sudini Shoes has the right to end any promotion at any time. Other restrictions may apply.

 

Newsletter Signup

Receive 10% OFF your next Sudini purchase when signing up for our newsletter. Offer valid for a limited time only. Offer cannot be combined with any other offers or used on previous purchases. Sudini Shoes has the right to end any promotion at any time. Other restrictions may apply.